Return and refund policy

At StudiaBank, your satisfaction is our priority. If you're not fully happy with your purchase, we're here to make it right.

You can request a return and refund within 30 days of receiving your item.

Please review the details below regarding returns, exchanges, refunds, and warranties.

Returns Policy

Faulty or Damaged Items

If your item arrives damaged or defective, please email us a photo or video clearly showing the issue within 30 days of receiving your order.
Once verified, we’ll issue a full refund within 24 hours — no return required.

Changed Your Mind or Not What You Expected

If the product isn’t quite right or you've simply changed your mind, you can request a return within 30 days of receiving your order.
To qualify for a refund:

  • The item must be unused, in original packaging, and in sellable condition.
  • Once we receive and inspect the return, we’ll process your refund within 24 hours.

Exchanges

We’re happy to offer exchanges if you'd like a replacement or a different item.
To qualify for an exchange:

  • The item must be unused, in original condition, and undamaged.
  • It must be returned in its original packaging, with all tags and labels intact.

Please note:

Return/Exchange Cost: Customers are responsible for return and exchange shipping costs.
Restocking Fees: No restocking fees will be applied.

Refund Policy

Refund Process

Once we receive your returned item, we’ll carefully inspect it to ensure it meets our return eligibility criteria.
If everything checks out, your refund will be processed within 24 hours, and you’ll receive a confirmation email.

Refund Method

Refunds will be issued to your original payment method.
Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider’s processing times.

Order Cancellations and Modifications

Cancelling or Modifying an Order

You can cancel or modify your order within 24 hours of purchase.
After this period, changes may no longer be possible if the order has already been shipped.

If your order has been dispatched, please wait for it to arrive and then proceed with our standard returns process.

Warranty Policy

Manufacturer's Guarantee:

StudiaBank offers a 9-month warranty from the purchase date against defects caused by faulty materials or workmanship.

  • What is Covered: Manufacturing defects or faulty materials.
  • What is Not Covered: Damage caused by improper handling, dropping the product, or deliberate misuse.

Under this warranty:

Defective items will be repaired or replaced at no cost to you.
Refunds are not issued under the warranty—only replacements or repairs are provided.

How to Initiate a Return or Exchange

  1. Contact us at Support@StudiaBank.com with your order number, reason for the return or exchange, and details of the item you wish to exchange.
  2. Our team will provide detailed instructions and the return address.
  3. We recommend using a tracked shipping service to ensure your return reaches us safely.

Contact Us

We’re here to help! If you have any questions or concerns about returns, refunds, or anything else, feel free to reach out: